Innovation sessions

A new model of health service delivery


The Challenge

The challenge was to identify the health needs and personal priorities of independent living residents to inform the development of a new service delivery model. 

The Journey

We facilitated co-creation groups and virtual in-depth interviews with residents to understand their health needs in the context of service delivery.

The Result

Our insights gave clarity to inform the development of innovative service delivery models.


Thanks for all the support you have provided to us during this stage of the village services model research.

Your assistance in engaging with residents in often vulnerable circumstances has been instructional and provided clear guidance in several areas where we had questions and a lack of clarity

Ryan Miller
Former Head of Customer Strategy and Innovation, Anglicare

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